Yonder Contact Center
Yonder Contact Center is a fully featured all-in-one virtual contact center suite that includes ACD with Call Queuing, self-service via Interactive Voice Response (IVR), predictive outbound dialing, recording, administrative tools, and extensive integration capabilities.
Call Queuing
flexible routing
Round-robin (longest idle), Ring all, Linear Hunt, Linear Cascade, or skills based routing gives your organization options on how to present calls to agents and groups…
+Reporting
exceptional detail with simplicity
Run on-demand as well as scheduled reports detailing the efficiency of your agents and groups: abandoned calls, detailed queue and agent stats, dialed numbers, etc. Detail and report on calls handled, service levels, average talk times, average wait times, and much more for granular specific metrics to enhance your ability to provide excellence in customer service.
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Supervisor Features
super simple administration
Supervisor features to allow oversight to each Queue. Set queues, design routing, log in and out agents, visually see status of all queues, available agents, idle agents, active calls and calls waiting. Provides a super simple interface to allow supervisors to easily manage large call volumes, groups, queues, and to see agent availability, status, and efficiencies.
+Flexibility
capable without the cost
Yonder Contact Center is extremely flexible and allows on demand and immediate changes to the call routing and capability. Most Call Centers require massive changes, licensing, or pricing to accommodate changes to call routes, adding agents, adding supervisors, dashboards, etc…
+Round-robin (longest idle), Ring all, Linear Hunt, Linear Cascade, or skills based routing gives your organization options on how to present calls to agents and groups. Provide messages and music on hold, queue timeouts to additional queues, auto log out of agents, and much more. Need a demo? Click on the get started in the top right and we will schedule your demo.
Run on-demand as well as scheduled reports detailing the efficiency of your agents and groups: abandoned calls, detailed queue and agent stats, dialed numbers, etc. Detail and report on calls handled, service levels, average talk times, average wait times, and much more for granular specific metrics to enhance your ability to provide excellence in customer service.
Supervisor features to allow oversight to each Queue. Set queues, design routing, log in and out agents, visually see status of all queues, available agents, idle agents, active calls and calls waiting. Provides a super simple interface to allow supervisors to easily manage large call volumes, groups, queues, and to see agent availability, status, and efficiencies.
Yonder Contact Center is extremely flexible and allows on demand and immediate changes to the call routing and capability. Most Call Centers require massive changes, licensing, or pricing to accommodate changes to call routes, adding agents, adding supervisors, dashboards, etc. Yonder Contact Center is an all inclusive flexible solution allowing supervisors to make quick easy changes to routing. Add an agents cell phone to the call queue in seconds, allowing agents to receive call center calls directly to their cell, quickly adjust skills, orders, queues to make them more efficient. Add more queues and supervisors on demand. No licensing, hardware, or additional cost required!